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Terms & Conditions

This website is operated by the studio. By visiting the site and/or purchasing from us, you agree to be bound by the following Terms & Conditions.These terms apply to all users of the site, including browsers, customers, and anyone interacting with the website or its content.

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Products & Availability

All pieces are produced in small batches or as individual works.

  • Availability is limited and may change without notice

  • We reserve the right to discontinue or modify products at any time

  • Due to the handmade nature of ceramic work, slight variations in form, surface, and finish are to be expected

These variations are not considered defects but part of the character of each piece.

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Pricing & Payments

All prices are listed in USD (United States Dollars) unless otherwise stated.

  • We reserve the right to update pricing at any time

  • Payments must be completed at checkout before orders are processed

  • Applicable taxes and shipping costs are calculated at checkout

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Orders

Once an order is placed:

  • You will receive an order confirmation

  • We reserve the right to cancel or refuse any order if necessary (for example, due to availability or payment issues)

If an order is canceled, a full refund will be issued.

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Shipping

Shipping timelines may vary depending on the nature of the piece:

  • Ready-made items ship within a standard processing timeframe

  • Made-to-order pieces may require additional production time

Delivery times are estimates and may be affected by external factors beyond our control.

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Returns & Exchanges

Please refer to our Refund & Exchange Policy for full details.

In summary:

  • Returns are accepted under limited conditions

  • Custom and made-to-order pieces are final sale

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Custom & Commission Work

Custom work involves a collaborative process.

  • All custom and commissioned pieces are final sale

  • Production begins only after agreement on scope and details

  • No cancellations once production has started

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Intellectual Property

All content on this website—including images, text, designs, and products—is the intellectual property of the studio.

  • Content may not be copied, reproduced, or used without permission

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Limitation of Liability

We are not liable for any damages arising from the use of our products or website, to the extent permitted by law.

All products should be used appropriately and as intended.

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Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon being posted on this page.

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Contact

For any questions regarding these Terms:

Email: studio@jameshicksdesign.com

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