Overview

Returns & Exchanges

We accept return or exchange requests under the following conditions:

• The request must be made within 7 days of delivery

• The item must be unused and in original condition

• The item must be returned in its original packaging

To initiate a return or exchange, please contact us at: studio@jameshicksdesign.com

​

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom or commissioned pieces

• Made-to-order works

• Items marked as final sale

• Pieces that have been used, installed, or damaged after delivery

Damaged or Defective Items

Each piece is carefully packaged before shipping. However, if your item arrives damaged:

• Please contact us within 48 hours of delivery

• Include photos of the item and packaging

We will review the issue and offer a replacement or appropriate resolution.

​

Refunds

Once a returned item is received and inspected:

• Approved refunds will be processed to the original payment method

• Please allow 5–10 business days for processing

Shipping costs are non-refundable unless the item arrived damaged or defective.

​

Shipping Responsibility

• Customers are responsible for return shipping costs

• We recommend using a trackable and insured shipping method, as we cannot guarantee receipt of returned items

Custom & Commission Work

All custom and commissioned pieces are final sale.

Due to the collaborative and made-to-order nature of these works:

• No cancellations once production has begun

• No returns or exchanges

We work closely during the design phase to ensure clarity before production starts.

​

Contact

For any questions regarding your order, returns, or custom work inquiries:

Email: studio@jameshicksdesign.com
Instagram: @jameshicksdesignllc,  @jameshicksdesignllc_process